T&C's

Booking Policy
• A non-refundable 50% deposit is required for all bookings. You can pay this through the booking system, bank transfer, or cash. (the deposit may be transferred to another booking if needed).
• All deposits and full payments are non-refundable but can be kept as credit for up to 3 years. They cannot be transferred to someone else.
• After booking, you will receive a confirmation email with important information about your appointment. Please read it carefully.

Cancelling/Rescheduling & fee’s
• Please provide more than 48 hours' notice if you need to cancel or reschedule.
• If you cancel or reschedule with less than 48 hours' notice, your deposit will be used as a late cancellation/rescheduling fee (50% of the service cost).
• If you cancel or reschedule with less than 3 hours' notice, are more than 15 minutes late, or do not show up, you will be charged the full service cost.
• You cannot book future appointments until any outstanding payments are made.

Health and Safety
• Please inform us of any allergies or medical conditions that may affect your treatment, including skin sensitivities and past reactions.
• We may keep records of your health information to ensure you receive safe and appropriate care.

Salon Etiquette for Clients
• Arrive 5-10 minutes early for your appointment to allow time for traffic and parking. Being late can disrupt the schedule for everyone.
• Be polite and communicate clearly with your stylist or technician about your preferences and any concerns.
• No Children: For safety and comfort, please do not bring children to the salon unless they are receiving a service.

Liability Waiver
• Please let us know about any known allergies, medical conditions, or sensitivities before your service. We are not responsible for any reactions or issues if this information is not provided.
• If you are not satisfied with your service, please tell us during your appointment or within 48 hours afterward so we can address your concerns. While we aim to meet your expectations, we cannot guarantee specific results.

Dispute Resolution
• For any complaints or disputes, please contact our salon owner, Karen, at melahlash@gmail.com.

Changes to Terms
• We may update our terms and conditions from time to time to ensure they remain current and accurate. Any changes will be communicated to you in person during your next visit. By continuing to book appointments after changes have been made, you agree to the updated terms.

Photos/Videos
• By booking an appointment and accepting these terms, you give permission to Melah Beauty to take photos and videos during your visit and use them for social media and advertising.

Return & Exchange Policy
• Return Period: You may return or exchange retail products within 14 days of purchase.
• Condition of Products: Products must be unopened, unused, and in their original packaging. For hygiene reasons, we do not accept returns or exchanges on products that have been opened or used (except in the case of defective items).
• Defective or Damaged Products: If you receive a product that is defective or damaged, please bring it back within the return window for an exchange or store credit.
• Proof of Purchase: All returns or exchanges require a valid proof of purchase (receipt, order confirmation, or salon purchase record).
• Store Credit: Refunds will not be issued. Instead, if a return is approved, store credit will be provided for the full amount of the purchase.
• Non-returnable Items: Sale or clearance items, as well as promotional or discounted items, are final sale and non-returnable, unless defective.