T&C's

BOOKING: All bookings are made on the timely booking app, and require a NON-REFUNDABLE 50% deposit to secure your appointment booking (the deposit may be transferred to another booking if needed). In the case of a late cancellation/reschedule (less than 48 hrs prior to your appointment) the deposit is kept as a late cancellation fee and you will require to pay a new deposit to make another booking.

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CANCELLATION/RESCHEDULE: We require a minimum 48hrs notice for any cancellations/changes/reschedules to your appointment. Your non-refundable deposit may be transferred to your next booking and expires 3 years from the date the deposit was paid. You cannot transfer your deposit over to another person, it is only valid under the name of the client who's appointment is was initially for.

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NO SHOWS: If you fail to arrive to your appointment, are more than 15 minutes late and have failed to give us any notice, this is considered a 'no-show' and you will be charged 100% of the service fee.

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LATE ARRIVALS: Please message me if you are expecting to run late. If you are 15 minutes late or more we will have to cancel your appointment as there won’t be enough time and charged a no-show fee of 100% of the service price.

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CHANGING YOUR APPOINTMENT: please give us sufficient notice (at least 48 hrs prior to your appointment) if you would like to change your type of appointment. If you change your type of appointment within 48 hrs prior to your appointment you will owe the equivalent of 50% of your appointment or more. In the case that you decide to change your appointment type at the time of your appointment, you will still be charged the equivalent to your original booking or more (depending on chosen treatment).

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PHOTOS/VIDEOS: by booking an appointment and accepting the terms and conditions you give permission to Melah Beauty to take images at your appointment and use them for social media and advertising purposes.

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ALLERGIES: It is the clients responsibility to tell the lash/brow artist of any allergies, sensitivities or injuries that may affect their appointment. 

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BROW CONTRAINDICATIONS: In some cases the skin can lift when waxed due to sensitive or irritated skin. (THIS CAN BE CAUSED FROM - Retinol, Accutane, Sun tanning/beds, Chemical peels, sensitive skin, acid and face peels, any irritation to the skin in the last 24hrs (scrubs, exfoliating, derma planing). Brow lamination can cause irritation such as tingling or a burning sensation during the treatment. If your skin is burning due to the treatment please notify lash/brow artist. It is recommended to have a patch test a week before any appointment. Melah Beauty is not responsible for any adverse reactions to any treatment and the client is encouraged to seek professional medical advice from their local GP. Please avoid using retinoids ("Retinol" is anything containing a vitamin A derivative (a type of retinoid) in skincare five to seven days before your appointment otherwise we will need to reschedule. List of retinoids might cause wax burning: Retin-A Retin-A micro retinol, retinyl palmitate retinaldehyde adapalene isotretinoin Tretinoin (Renova) Tazarotene  

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CONCERNS/ISSUES: if you have any issues with your treatment please contact me through email on melahlash@gmail.com. I do not offer refunds once your full payment has been made, this includes for allergies, reactions, change of heart and retention issues. Before you commit to booking your appointment, please read my 'pre appointment and aftercare' page, ' https://melahbeauty.wixsite.com/melahbeauty/about-5 '. If you turn up to your appointment and cannot have your treatment done and the reason is fully explained on this page, you will still be required to pay the full amount of the service.